BEFORE YOU ORDER

Made for you. Here to help.

Effective 2026-09-18. These policies apply to purchases from Sunday & Scout.

Your personalized design

Check every name, illustration, size, color and print location before checkout. Product photos are examples; your item uses the design details you select. Breed illustrations are not portraits drawn from a photograph of your individual pet. Screen colors and printed colors can differ slightly.

Shipping and delivery

We currently ship within the United States. Shipping is charged separately and shown before payment. Any applicable sales tax is calculated at checkout. Products are made to order by our production partners and may arrive in separate packages.

Production and transit times vary by product and destination. Contact us before ordering if you need an item by a particular date; we cannot guarantee a requested arrival date. We email tracking when it becomes available. If your order is delayed, contact support for help.

Cancellations and changes

Email support@sundayandscout.store with your order reference as soon as possible. You may cancel before we approve your order for production. After production approval, we cannot guarantee a cancellation or a change to the personalized design. A cancellation is confirmed when you receive our confirmation.

Damaged or incorrect items

If an item arrives damaged, has a printing defect or differs from your purchased design, contact support promptly with your order reference and clear photos of the issue and packaging. We review the problem and arrange an appropriate reprint or refund. This policy does not limit rights provided by applicable law.

Change-of-mind returns

Because each item is personalized, we do not accept change-of-mind returns or exchanges, including a size, name or design selected incorrectly at checkout. Contact us if you believe we made an error.

Contact us before sending anything back

Do not send a return without contacting support first. We will provide instructions if a return is needed. A sender address on a package is not an authorization to return it. Customer service is handled by email; there is no public customer-service or returns location.

Refunds

Approved refunds are issued to the original payment method. Your bank or payment provider determines when the funds appear. Refunding a payment does not by itself stop an order already in production or transit; we will confirm the order status separately.

Questions

Contact Sunday & Scout at support@sundayandscout.store. See our privacy policy for how we handle your information.